Effective Date: [Dec 18, 2023]
Thank you for choosing Clyde's Hot Chicken. Please take a moment to review our shipping policy, which outlines important information regarding shipping methods, delivery times, costs, and more. By placing an order with us, you agree to abide by the terms and conditions outlined in this policy.
Shipping Methods and Providers
We offer a variety of shipping methods to accommodate your needs. The available shipping options may vary depending on your location and the items you have ordered. Our primary shipping providers include, but are not limited to:
Please note that delivery times may vary depending on the destination and any unforeseen circumstances, such as weather delays or peak holiday seasons.
Shipping Costs
Shipping costs are calculated based on several factors, including the shipping method selected, the weight and dimensions of the items in your order, and your shipping destination. You can view the estimated shipping costs during the checkout process before finalizing your order. We may offer free shipping on orders that meet certain criteria, such as a minimum purchase amount or promotional offers.
Order Processing Time
Orders are typically processed within 5-7 business days after payment is received. Please allow additional time for order processing during busy periods or holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Tracking Your Order
You can track the status and location of your order by using the provided tracking number. We will provide you with a tracking link in the shipping confirmation email, allowing you to monitor the progress of your shipment.
Shipping Restrictions
Please be aware that there may be restrictions on shipping certain items to specific locations. These restrictions may include hazardous materials, oversized items, or international shipping limitations. If your order contains items that cannot be shipped to your location, we will notify you promptly and provide alternatives if possible.
International Shipping
We do not offer international shipping at this time. International shipping rates and delivery times may vary based on the destination and shipping method selected. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
Lost or Damaged Shipments
While we take great care in packaging and shipping your orders, there may be instances of lost or damaged shipments. In such cases, please contact our customer support team within [B] days of the expected delivery date. We will work with our shipping provider to resolve the issue and ensure your satisfaction.
Returns and Exchanges
For information regarding returns, exchanges, and our return policy, please refer to our separate Returns and Exchanges Policy.
Contact Information
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at: Email: info@clydeshotchicken.com
We are committed to providing you with a seamless and reliable shipping experience, and we appreciate your business. Clde's Hot Chicken reserves the right to update or modify this shipping policy at any time without prior notice. Please review this policy periodically for any changes.
Effective Date: [Dec 18, 2023]
Thank you for shopping with Clyde's Hot Chicken. We value your satisfaction and want to ensure a hassle-free return process. Please read our return policy carefully to understand our guidelines for returning products.
1. Returns Eligibility
We accept returns on most items within 20 days of your purchase or receipt of the item. To be eligible for a return, the following conditions must be met: The item must be in its original condition, unused, and in the same packaging as received.
The item must have all tags, labels, and accessories attached.For hygiene and safety reasons, some products, such as personal care items, undergarments, and perishable goods, may not be eligible for return unless they are defective or damaged upon arrival.
2. Returns Process
To initiate a return, please follow these steps:Contact our customer support team at info@clydeshotchicken.com to request a return authorization (RA) number. This number is essential for processing your return.Clearly mark the RA number on the outside of the return package.Include a copy of your original invoice or order confirmation inside the package. Pack the item securely to prevent damage during transit.
3. Return Shipping
Customers are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect item sent by Clyde's Hot Chicken. We recommend using a trackable shipping method and purchasing insurance to safeguard against loss or damage during transit.
4. Refund Process
Once we receive and inspect the returned item, we will notify you about the status of your return. If the return is approved, we will process your refund to the original payment method used for the purchase. Please allow 7 business days for the refund to be reflected in your account.
5. Restocking Fees
We may charge a restocking fee for certain items or returns that do not meet the eligibility criteria. The restocking fee, if applicable, will be deducted from your refund.
6. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. Exchanges may be subject to availability, and return shipping costs are typically the responsibility of the customer.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of receipt, and we will provide instructions for returning the item. We will either replace the item or issue a full refund, including return shipping costs, at our discretion.
8. Final Sale Items
Some items may be marked as "Final Sale" and are not eligible for return or exchange. Please review product listings carefully for any final sale restrictions.
9. Contact Information
If you have any questions or need assistance with the return process, please don't hesitate to contact us at: Email: info@clydeshotchicken.com
We are committed to providing excellent customer service and ensuring your satisfaction with our products and services. Clyde's Hot Chicken reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.